1.Introduction and greetings介绍与问候
Introducing yourself介绍自己
Saying where you’re from说明你从哪里来
Introducing other people介绍他人
2.Occupations职业
Saying what you do描述自己的工作
Telephoning打电话
Finding out information about people了解他人情况
3.Companies公司
Describing a company描述公司
Talking about types of business谈论行业
Finding the perfect partner寻找最佳合作伙伴
4.The place of work工作地点
Giving directions指点方向
Talking about department谈论部门
Taking a message转告电话
5.Day-to-day work 日常工作
Talking about your work谈你的工作
Describing routines描述日常活动
Likes and dislikes喜恶
6.The working environment工作环境
Asking people to do things请别人做事情
Making about stress谈论工作压力
Giving advice给予忠告
7.Plans计划
Discussing arrangements讨论安排
Making arrangements做安排
Planning a trip计划出差
8.Visits and travel访问和旅行
Finding out about hotels找酒店
Talking to a visitor与来访者交谈
Attending business events参加商务活动
9.Work history工作经历
Finding someone a job为人找工作
Talking about your career谈论职业生涯
Describing your first job描述你的第一份工作
10.Fairs and sales交易会和销售
Finding out about a trade fair了解交易会情况
Talking about products谈论产品
Placing an order下定单
11.Product description产品描述
Comparing products比较产品
Saying what is best说明什么是最好的
Making suggestions提建议
12.Entertaining客户接待
Taking a guest to dinner请客户吃饭
Making invitations发出邀请
Describing food描述食物
13.Firms and factories公司和工厂
Saying what you’ve done说明你做了什么
Visiting a factory访问工厂
The company report公司报告
14.Problems, problems问题，问题
Dealing with problems处理问题
Complaining and apologizing投诉与道歉
Finding a solution寻找解决办法
15.Future trends未来趋势
Making predictions预测
Talking about the future谈论未来
Changing the way we work改变工作方式
16.Enjoys a business trip享受出差
Finding out about a city了解一个城市
Making offers提出帮忙
Thanking致谢
【辅导教材】：
《剑桥高级商务英语》BEC1学生用书 + 实用商务英语